If you are not satisfied with my financial advice service you can make a complaint by emailing me at shayne@shaynegough.com, or by calling:
027 778 8854. You can also write to me at: Unit 1, 2 Rangitira Ave Takapuna Auckland 0622.
Complaints Procedure
When I receive a complaint, I will consider it by following my internal complaints process:
1-
I will consider your complaint and let you know how I intend to resolve it. I may need to contact you to get further information about your complaint.
2-
I aim to resolve complaints within 10 working days of receiving it. If I can’t, I will contact you within that time to let you know I need more time to consider your complaint.
3-
I will contact you by phone or email to let you know whether I can resolve your complaint and how I propose to do so. If I can’t resolve your complaint, or you aren’t satisfied with the way I propose to do so, you can contact Financial Services Complaints Limited Disputes Resolution Scheme.
Financial Services Complaints Resolution Scheme provides a free, independent dispute resolution service that may help investigate or resolve your complaint, if I haven’t been able to resolve your complaint to your satisfaction.
You can contact Financial Services Complaints Limited Resolution Scheme by emailing complaints@fscl.org.nz, or by calling: 0800 347 257.